| Event Profile | |
| Class/ Online | Classroom |
| Date | 24 November 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 520.003 & above: SGD500.00 each For Member SGD 494 3 & above: SGD475 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 14 Dec 2026 2) 23 Mar 2027 3) 25 Jun 2027 4) 20 Sep 2027 5) 16 Dec 2027 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
During this time of rapid economic growth and changes, are you neglecting your relationships with others, especially your colleagues, your friends and family? Are you also missing your opportunities to really communicate with them?
According to Paul J.Meyer， "Communication - the human connection - is the key to personal and career success".
Fortunately, interpersonal skills are part of emotional intelligence and can be learned. It is necessary to become aware of your communication style and work to improve it now.
According to Paul J.Meyer， "Communication - the human connection - is the key to personal and career success".
Fortunately, interpersonal skills are part of emotional intelligence and can be learned. It is necessary to become aware of your communication style and work to improve it now.
Objective
During this 1-day course, participants will be introduced to the most powerful emotional Intelligence (EQ) and Neuro Linguistics Programming (NLP) tools to help them communicate with themselves and with others more effectively.
During the course they will take away a set of superior communication strategies, tools and techniques and become a better communicator. They will learn effective interpersonal skills and become a person of influence to improve relationships at work and at home.
They will be motivated to learn and apply the knowledge themselves then transfer the knowledge to their subordinates for them to use in their workplace to further improve the communication and relationships at their workplace.
During the course they will take away a set of superior communication strategies, tools and techniques and become a better communicator. They will learn effective interpersonal skills and become a person of influence to improve relationships at work and at home.
They will be motivated to learn and apply the knowledge themselves then transfer the knowledge to their subordinates for them to use in their workplace to further improve the communication and relationships at their workplace.
Outline
1. Using Emotional Intelligence for Better Interpersonal Relationships
- Exploring the Power of Emotions
- Differentiating Emotions, Feelings and Moods
- Linking the Think-Feel-Act Connection
- Examining the Communication Process
- Identifying your Communication Style
- Looking out for your Communication Behaviour
- Focusing on communicating at different levels
- Reading the Message of Emotions
- Recognizing the Pattern
- Optimizing Non-verbal Communication
- Managing Mood During Conversation
- Transforming Negative Emotions into Strength
- Planning Mindfully and Acting Intentionally
- Engaging the Internal Drivers
- Recognising and Appropriately Responding to Other People's Emotions
- Understand Mirror Neurons
- Accessing the Power of Purpose
- Exercising Optimism
- Seeking Clarify
Who should attend
This workshop is highly recommended for all staff in managerial and supervisory positions, professionals and business owners.
Methodology
The course is designed to include varieties of instructional methods such as
- Mini-lectures - Dynamic & Highly Engaging Presentation
- Self-assessment
- Demonstrations and practices of techniques and methods
- Case discussions
- Fun and objective-oriented games
- Group and partner experience sharing and brainstorming
- Role plays
Testimonial
"Attending this workshop provided the perfect opportunity for me to learn and improve as an individual and with the trainer's willingness to share his experience and knowledge; it results in a win-win ending to all. A really enjoyable session to attend"
"The program is relevant from a work & personal point of view. I really enjoyed every single minute of the program. Thank you for making it interactive and fun. There are many lessons that I can bring back and use it not only in my work but in daily life as well. Each activity not only made me think about various topics, but it also made me know more about myself and my colleagues. Thank you, Brenda"
Brenda is very knowledgeable and he brings us through the mental habits that we can practise to be a better person making impactful communication and purposeful interpersonal relationship.
The course met my objective. Make me more aware of how to manage emotions. The trainer is very friendly and engaging.
Enjoyed the Interaction and Learned the 7 Mental habits.
"The program is relevant from a work & personal point of view. I really enjoyed every single minute of the program. Thank you for making it interactive and fun. There are many lessons that I can bring back and use it not only in my work but in daily life as well. Each activity not only made me think about various topics, but it also made me know more about myself and my colleagues. Thank you, Brenda"
Brenda is very knowledgeable and he brings us through the mental habits that we can practise to be a better person making impactful communication and purposeful interpersonal relationship.
The course met my objective. Make me more aware of how to manage emotions. The trainer is very friendly and engaging.
Enjoyed the Interaction and Learned the 7 Mental habits.
BRENDA TAN's Profile
Emotional Agility and Self Leadership Coach & Trainer I Speaker I Author | Mindful Conversations Facilitator | Adjunct Lecturer | ABNLP ACRED Hypnotherapist
Cited by the Prime Minister of Singapore in his National Day Rally Speech in 2008 as a story of excellence, Brenda Tan is dedicated to helping individuals and organisations maximise their capacity for success and mental wellbeing. She was featured in media such as Straits Times, TODAY, Radio 938Fm, and Capital TV Malaysia.
In her latest book “Regain Your Power”, she share many important life-changing lessons on empowering oneself and living fully. Brenda conduct talks and workshops to organisations such as DBS, UOB, Capella Hotel and Resorts, Marina Mandarin Hotel, QatarGas, Great Eastern Assurance to name a few.
Her extensive career also included working for government board, and Multi National Corporation, having held diversified roles. At just age 26, Brenda became one of the youngest managers in Citibank Singapore Limited to lead a team of close to 100 staff.
Now, Brenda volunteers her time as mentor to Institute of Technical Education, and Singapore Prison Services.
Brenda’s niche areas are delivering mental wellness and mindfulness related training programs and talks ie, Mindfulness For Wellbeing, Mindful Self-Leadership, Safe Conversations, Emotional Intelligence, Mental Clarity through tough times, Team collaboration, Relational, Communication and presentation skills, Numerology For Self Empowerment, and Coaching with human behavioural tools and psychology integration.
Brenda’s reputation as a trainer and coach, is built on her energetic, honest and warm approach. Motivating and inspiring, she has the ability connect and deliver her topics that are easy for audience to follow and learn.
“Ms Brenda is a great speaker and inspiring. I learnt so much that I don’t want the talk to end!”
- Staff of Capella Hotel & Reorts
Cited by the Prime Minister of Singapore in his National Day Rally Speech in 2008 as a story of excellence, Brenda Tan is dedicated to helping individuals and organisations maximise their capacity for success and mental wellbeing. She was featured in media such as Straits Times, TODAY, Radio 938Fm, and Capital TV Malaysia.
In her latest book “Regain Your Power”, she share many important life-changing lessons on empowering oneself and living fully. Brenda conduct talks and workshops to organisations such as DBS, UOB, Capella Hotel and Resorts, Marina Mandarin Hotel, QatarGas, Great Eastern Assurance to name a few.
Her extensive career also included working for government board, and Multi National Corporation, having held diversified roles. At just age 26, Brenda became one of the youngest managers in Citibank Singapore Limited to lead a team of close to 100 staff.
Now, Brenda volunteers her time as mentor to Institute of Technical Education, and Singapore Prison Services.
Brenda’s niche areas are delivering mental wellness and mindfulness related training programs and talks ie, Mindfulness For Wellbeing, Mindful Self-Leadership, Safe Conversations, Emotional Intelligence, Mental Clarity through tough times, Team collaboration, Relational, Communication and presentation skills, Numerology For Self Empowerment, and Coaching with human behavioural tools and psychology integration.
Brenda’s reputation as a trainer and coach, is built on her energetic, honest and warm approach. Motivating and inspiring, she has the ability connect and deliver her topics that are easy for audience to follow and learn.
“Ms Brenda is a great speaker and inspiring. I learnt so much that I don’t want the talk to end!”
- Staff of Capella Hotel & Reorts
